IRCTC Complaint about transaction declined amount deducted

Many a times, in IRCTC, there are problems like amount getting deducted from the bank account but ticket not getting booked or transaction declining problem happens sometimes too. For these problems, IRCTC customer care service helps with all IRCTC complaint about failed transaction and amount refunding process is initiated.

If you too need to get amount refunded for transaction declined in IRCTC, talk to these customer care numbers and email address.

Customer Care No. : 011-39340000, 011-23340000 (language : Hindi and English)

Fax no. : 011-23345400.

Chennai Customer Care No. : 044-25300000 (language : Tamil and English).


For Railway tickets booked through IRCTC

General Information

I-tickets/e-tickets :

For Cancellation E-tickets :

For Mumbai Suburban Season tickets :


For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to For other queries on your IRCTC SBI card account, kindly email at

Registered Office / Corporate Office :

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor,Statesman House,
Barakhamba Road, New Delhi 110001.


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